LODGING AND VENUE CONSULTANT

We believe the heart of hospitality deserves systems that help it thrive.

Haven & Hall exists to support owner-operated lodging properties and venues building businesses rooted in experience, connection, and care.

We believe hospitality should feel beautiful — for guests and for the people running the business behind the scenes.

Together, we simplify what’s complex, strengthen what’s working, and fix what’s not — so your business can operate as beautifully as the experiences you create.

Founded by Courtney Donilon, Haven and Hall was created out of Courtney's deep sensitivity to people, environments, and the way experiences make us feel.

Long before hospitality became her career, its core tenets shaped the way she saw the world. It's about noticing beauty, understanding energy, and caring about how spaces and moments impact people.

That perspective naturally led Courtney into events and hospitality, where lodging creates comfort and belonging, and gatherings create connection, celebration, and meaning. Over time, love for the industry grew alongside a clear realization: many passionate owners had built successful businesses on the outside, but internally struggled without a clear revenue strategy to support their goals, values, and long-term growth.

Haven & Hall was built to change that.

With more than 20 years of experience across corporate strategy, technology, hospitality, and events, Courtney brings a rare blend of expertise to this work.

She understands the realities of owner-operated properties and can quickly identify what’s holding growth back and build systems that are both strategic and livable, supporting real people, real teams, and real operations.

Explore our services

Our goal is to help your business feel as strong behind the scenes as it does to your guests.

We understand how owner-operated properties function day to day. The emotional investment, the staffing realities, the seasonality, and the pressure to make everything work at once.

At the same time, we bring deep strategic training in revenue, positioning, and operational alignment — the kind that helps businesses move from reactive decision-making to confident, intentional growth.

That combination allows us to see patterns quickly, diagnose what’s holding growth back, and build systems that are both strategic and livable. Our process is designed to support real people, real teams, and real operations.

  • Her attention to detail, efficiency, and knowledge of the sales world, not just as it pertains to events and hospitality, is phenomenal. When presented with a challenge, she was able to work to find the best solution, not only for the client but also for the business, and as someone who learns by following an example, being able to work closely with and observe Courtney’s processes were one of the most insightful pieces of my role.

    — Molly Egan | Director of Sales, Lark Hotels

  • Courtney was instrumental in scaling our sales, marketing, and customer success efforts — not just driving results, but building the structure and alignment that allowed those results to stick. Thanks to her leadership, we hit record highs in monthly recurring revenue and customer growth. She built processes that aligned sales, marketing, product, and operations, helping everyone move in the same direction with purpose.

    — Lara Nickerson | Customer Operations, Aisle Planner

Grounded in heart. Built with strategy. Designed to last.

LET’S BUILD A CLEAR PATH FORWARD