Your property has more revenue potential than it's capturing.
Haven & Hall helps you find it, fix it, and keep it.
You’ve built places and experiences people love.
A place that feels warm, welcoming, and meaningful. A business rooted in experience, connection, and care. But behind the scenes, running a hybrid lodging & event business can feel heavy. Unpredictable income, competing priorities, and far too many decisions resting on your shoulders. For most hybrid properties, that tension shows up in group business - where positioning, sales, and revenue decisions aren’t aligned around a clear model.
Haven & Hall exists for owner-operated properties navigating that exact tension.
We work with independently owned lodging properties and venues — boutique hotels, inns, B&Bs, retreat centers, and destination venues — that manage operations in-house and want a smarter, more sustainable way to grow revenue without losing the heart of hospitality.
Hands-on, one-on-one partnership. Not plans handed off and forgotten.
Haven & Hall was founded by Courtney Donilon.
A hospitality revenue consultant, industry speaker, and educator with more than 20 years of experience across corporate strategy, technology, hospitality, and events.
Our work is grounded in a rare blend of expertise. Most consultants come from one lane. We bring perspective from all three: corporate strategy, on-the-ground hospitality operations, and real-world events experience.
Our approach is grounded, collaborative, and deeply human. We care about guest experience, employee experience, and profitability — because sustainable businesses require all three.
Speaker & Educator
Association of Lodging Professionals Innovation eMagazine • Maine Weddings EDU • The Venue Masterclass • The Wedding Summit Series: Tech & AI Edition • Emerge Event Collective Roundtable• The I Do Wedding Marketing Podcast • The Wedding Business CEO Summit •Aisle Planner Level Up Live Webinar Series
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Courtney grew our weddings business, while increasing production over 130%. She also achieved quota 7 consecutive quarters with increasing budget expectations during that tenure.
— Cody Worden | Director of Sales & Events, Four Seasons Vail -
Courtney taught me how to think outside the box by deploying new strategies based on budgets, carefully selecting pieces of business that made sense for Hotel Ella, and ultimately, was an incredible mentor.
— Molly Egan | Director of Sales, Lark Hotels
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Courtney - Where to start? I guess the first thing to say is THANK YOU! Knowing you had my back with this project gave me the confidence to know I CAN do this! Thank you for the support and all the help - it means more than I can ever put into words.
– Dana Kadwell | The Venue Masterclass
How We Work Together
We help hybrid lodging and event businesses build a unified revenue strategy for group businesses, without adding full-time headcount or overwhelming internal teams.
Consulting
HANDS-ON, ONE-ON-ONE PARTNERSHIP.
We fix the most impactful priority first, whether that’s pricing, packaging, sales systems, or conversion, and implement it together with momentum and accountability.
Contract Projects
ONGOING SUPPORT AND EXECUTION.
Flexible, hourly support for owners who need an extra set of capable hands—with enough experience to think strategically, not just complete tasks. From sales and marketing to systems and operations.
You Don’t Have to Figure This Out Alone
If you’re ready to move from overwhelmed and reactive to confident and aligned, we’d love to talk. Let’s explore what’s working, what’s not, and where your biggest opportunities live.
